Customer Service Representative (Night Shifts)
- Джерело:
- djinni.co
Що робити
- Provide timely and accurate customer support across multiple channels (chats, emails, tickets, calls, Slack, and Telegram alerts).
- Keep established metrics in the sufficient range.
- Doing some research on the platforms provided by clients, making some changes there, and providing the customers with instructions regarding the platforms’ work principles.
- Handle and resolve customer inquiries and issues for six different projects, each with unique requirements.
- Identify and escalate priority issues to the appropriate team members or departments.
Що очікуємо
- Proficiency in English (B2 level or higher), with excellent spoken skills.
- Strong empathy and the ability to understand customer needs.
- Quick learning ability and adaptability to new workflows and tools.
- Basic technical skills and logical thinking for troubleshooting.
- Strong team collaboration skills.
Схожі вакансії
З блогу Trackr
Усі статті →
Знайдено через trackr.help/jobs · Канал: @trackrhelp · Бот для персональних сповіщень: @trackrhelpBot