Customer Retention Specialist (1 PM — 10 PM UK timezone)

Що робити

Handle refunds and client retention, addressing billing inquiries and managing overdue accounts.
Provide administrative support to the sales team, including managing calendars and scheduling appointments.
Respond to customer inquiries, providing exceptional customer service and ensuring timely resolution of issues.
Collaborate with the sales team to ensure accurate and timely delivery of customer proposals and invoices.
Coordinate with cross-functional teams in marketing, finance, and operations to ensure smooth sales operations.

2+ years of experience in sales, customer service, refunds handling, or a related role.
C1+ level of English
Excellent phone and email communication skills, with the ability to build strong relationships with customers and internal teams.
Proactive problem-solver with a customer-focused mindset.
Strong organizational skills with high attention to detail.

Competitive Salary and Bonuses: We value your dedication and expertise, offering a competitive salary and performance-based bonuses.
Exciting Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowance, and free access to all our courses. We believe in continuous learning, both for our customers and our team.
Remote Work. The freedom to work remotely, crafting a work-life balance that fits your personal needs.
Collaborative Work Environment: Join a team of passionate, like-minded individuals. At ELVTR, collaboration isn’t just a buzzword; it’s how we grow, innovate, and excel together.
Why You Should Join ELVTR: