Alcor is looking for a Customer Financial Specialist to join our growing operations team. You’ll start by managing the financial side of client accounts, and as you grow, you’ll gradually take on broader client-facing responsibilities with a clear path to becoming a Customer Operations Specialist.
Alcor is a growing tech company that helps product businesses build and scale software R&D centers in Eastern Europe and LATAM. Our clients include People.ai, Grammarly, BigCommerce, Ledger, Sift, and other fast-growing global tech companies.
At the same time, our platform, Alcor OS, serves as a product for tech companies from Silicon Valley. We’ve built a Ukrainian product that serves IT companies in the US and EU. As this is the first implementation of such a concept in Ukraine, our goal is to establish a strong local presence and become the #1 EOR.
Level: Junior, Middle Type: Remote Location: Ukraine English Level: Upper-Intermediate
What you’ll be doing:
Prepare client-facing reports, budgets, and cost breakdowns in Excel and on our online platform to support data-driven decision-making.
Calculate salaries, taxes, benefits, working days, vacations, sick leaves, and other employment-related costs for client teams, as well as the total cost of Alcor services, to produce accurate client invoices.
Support Customer Operations Specialists in handling client requests, coordinating cross-department cooperation to resolve them.
Assist Customer Operations Specialists in representing client interests and ensuring high level service throughout the cooperation lifecycle, including: payroll administration; legal onboarding/offboarding of contractors and employees; coordinating hardware purchase and delivery; preparing financial reports and budgets; sharing IT market overviews, and other operational tasks.
What makes you a great fit:
An analytical mind is not afraid to work with numbers and is a confident user of Excel.
Customer-oriented, has developed communication skills.
Upper-Intermediate level of written and spoken English.
Able to learn quickly, this skill is important for us, as there will be a lot of new information.
Focuses on the result, wants to grow and develop.
Experience in positions such as Client Manager, Account Manager, Customer Success Manager, Project Manager, or other roles focused on client collaboration will be a plus.
What you’ll gain here:
Hands-on exposure to real financial and operational processes behind global IT team management.
A strong understanding of cross-border payroll, taxation, and employment cost structures.
Direct collaboration with Customer Operations Specialists and cross-functional teams to deliver WOW-level client service.
Practical experience preparing client-facing budgets, invoices, and financial reports.
Insight into how a fast-growing tech company scales R&D operations across Eastern Europe and LATAM.
A mentor from day one to support your onboarding and adaptation.
What we offer:
Culture: Openness, collaboration, self-development, and we’re on a mission to empower great tech companies to save the world.
Time off: 20 days of fully paid annual leave, 3 additional days off, 5 fully paid sick leave, days off for all national public holidays, 3 study leave days (conferences, offline lectures, etc), 2 well-being days off.
Supporting Ukraine: Monthly donations to the Armed Forces and support for colleagues’ fundraising projects.
Work format: Flexible schedule, fully remote.
IT kit provided.
Tool subscriptions: access to paid AI tools and other platforms to boost efficiency and support learning.
Development: English Speaking Club, reading club, regular and management trainings, annual Performance Reviews, and monthly 1:1s.
Recognition: Bonuses for initiative, proactivity, and great ideas or “wow” results for clients.
The team: Friendly, experienced colleagues and a mentor from day one.
Working conditions: Salary pegged to USD, paid sick leave, vacation, and days off.
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