Customer Engagement Specialist (NPS)

Що очікуємо

• 2+ years of experience in CX, Customer Insights, or Analytics with a strong focus on NPS methodology: from setting up tracking and deep-dive analysis of detractors/promoters to identifying root causes behind customer dissatisfaction.
• Advanced proficiency in Microsoft Office / Google Workspace, hands-on experience with modern AI productivity tools (e.g., Claude, Grok, ChatGPT), and familiarity with CX/NPS platforms (e.g., Qualtrics or similar), basic-to-intermediate skill in Excel/Google Sheets (pivot tables, standard formulas) or BI tools (Power BI, Tableau) to visualize survey trends.
• Strong analytical mindset, high emotional intelligence (empathy), proactive ownership, exceptional cross-functional collaboration, and communication skills, ability to translate raw customer feedback into clear, actionable requirements.
• Languages: English (B2+ level), Russian (B2+ level).
• Additional Information