Customer Care Expert (English Speaker)

Що очікуємо

• At least 1 year of experience in a customer-facing role, including communicating with English-speaking customers or users.
• Strong spoken and written English, with the ability to communicate clearly and naturally in professional situations.
• Basic technical knowledge, including concepts such as domains and IP addresses, and familiarity with CRM tools.
• An understanding of customer service principles, including handling complaints, managing escalations, and communicating with empathy.
• A strong sense of ownership, with the ability to investigate issues, find answers independently, and follow cases through to resolution.