Community Manager

Що робити

Manage communities on Telegram / Instagram and other social platforms, adapting communication to Casino audiences, local context, and brand TOV;
Launch and develop engagement and gamification mechanics: polls, quizzes, AMAs, challenges, rankings, game-like activities, weekly and monthly activation scenarios;
Monitor chat quality: response speed, accuracy, empathy, routing of inquiries, and escalation of issues to support / product / CRM / retention teams;
Maintain community content cadence: formats, activity scripts, template libraries, basic design briefs, and content support for engagement mechanics;
Collect and systematize audience feedback, identify recurring pain points, behavioral patterns, and community needs;

Experience in the casino industry with a strong understanding of audience behavior and engagement patterns within the vertical;
2+ years of experience as a Community Manager / Social Media Manager, with a primary focus on Telegram, Instagram, and Discord;
1+ year of experience in the iGaming, gambling, or betting industry;
Proven track record of delivering successful engagement initiatives, communication campaigns, and measurable growth in community metrics, including retention;
Strong communication skills and high emotional intelligence, with the ability to engage diverse audience segments, de-escalate negative situations, and maintain a consistent, authentic brand tone of voice (TOV);

Знайдено через trackr.help/jobs · Канал: @trackrhelp · Бот для персональних сповіщень: @trackrhelpBot