Client Service Manager (L2)
- Джерело:
- djinni.co
Що робити
- Act as a liaison between technical specialists and clients, ensuring smooth and mutually beneficial cooperation;
- Process all incoming customer requests related to new or upgraded server hardware (dedicated or cloud servers, etc.) and services (CDN, etc.);
- Coordinate and oversee all internal work related to customer orders, maintaining communication with both clients and technical teams throughout all stages of delivery;
- Provide full documentary support for each order (contracts, invoices, etc.), and maintain accurate order data in internal company systems;
- Collect and analyse statistics upon request, preparing insights and proposals based on the data;
Що очікуємо
- Knowledge of the hosting market (dedicated servers, CDN, VPS, domains, etc.);
- Strong understanding of server hardware configurations and technical characteristics;
- Basic knowledge of networking technologies and internet services;
- Experience working with B2B clients, with a strong focus on service quality and its development;
- Excellent communication skills and experience in handling proposals and objections effectively;
Що пропонуємо
- Competitive payment;
- Opportunity to work from any place in Europe (we provide technical support);
- 25 working days for rest annually, and also paid sick leaves;
- Different benefits: lunches, insurance, English courses, corporate activities and gifts. Also, we actively support brave Armed Forces of Ukraine soldiers and donate to their needs together.
- See you at the interview:)
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