Client-Focused Project Manager (Client Onboarding / Integrations)
- Джерело:
- djinni.co
Що робити
- Your main focus will be Client Onboarding & Custom Integrations, ensuring every client transitions smoothly from contract signing to live operation:
- Client Onboarding & Setup: Manage the end-to-end client onboarding flow—coordinating environment deployments, re-skinning/UI customizations, testing cycles, and initial service setups.
- Custom Integrations: Drive custom client requests and third-party integrations, ranging from liquidity providers and hedging adapters to virtual card providers and complex API connections.
- Cross-Team Coordination: Act as the single point of contact for Customer Success (CS) managers across various timezones (EU, Asia, US) and developers to resolve custom queries, clarify requirements, and unblock execution.
- Requirements & Documentation: Translate ambiguous client requests into clear, structured tasks, acceptance criteria, and technical specifications for developers, while improving internal product/integration documentation.
Що очікуємо
- English: Upper-Intermediate or Advanced (both written and verbal) for daily client and internal communication.
- Experience: 1+ years of professional experience in Project Management, IT Delivery, or Technical Account Management.
- Client-Facing Background: Proven experience managing client onboarding, custom software requests, or delivery projects.
- Technical Literacy:
- Understanding of
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