About us
3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.
3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.
We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we provide services to customers in over 130 countries. Our growing talent pool of over 2200 employees spans 50 nationalities.
3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities.
About the role:
The AI Developer is responsible for delivering AI-powered capabilities across the customer lifecycle. In this role, you will work at the intersection of customer platforms, data, and modern AI technologies, enabling smarter, more automated processes across Sales, Service, and Aftersales. You will play a key role in transforming how business teams use CRM systems — evolving them from systems of record into intelligent, action-oriented platforms.
You will ensure that AI solutions are embedded directly into business processes, scalable across systems, and aligned with business workflows and data strategy, while integrating seamlessly with CRM, Web, ERP, and integration platforms.
This role is hands-on and delivery focused. You will not only develop AI capabilities but also ensure that they are adopted, scalable, and deliver tangible business value.
You will work closely with Product Owners, architects, and engineering teams to cases bring high-impact use cases to life, combining AI technologies with enterprise systems to solve real business challenges. The position requires balancing innovation and experimentation with robust, production-ready delivery in a complex enterprise environment.
Areas of responsibility:
AI Solution Delivery
Implement AI-driven use cases across processes (Sales, Service, Aftersales)
Translate technical requirements into practical AI solution artifacts embedded in workflows
Ensure solutions move from prototype → production-ready capabilities
Data & AI Integration
Integrate AI capabilities with:
CRM platforms (e.g. Dynamics)
Enterprise APIs and integration layers
Customer data platforms and external data sources
Implement data flows and pipelines for AI use cases (ingestion, enrichment, retrieval)
Ensure alignment with data governance and architecture standards
Application Enablement
Embed AI into existing business processes:
Automation of workflows and decision-making
Enhancement of user experience and productivity
Work with product owners to ensure AI solutions are implementable and scalable
Balance speed of experimentation vs. production stability
Governance & Quality
Ensure AI solutions meet enterprise standards, security, and compliance requirements
Monitor performance, cost, and quality of AI outputs
Promote reusability and standardization of AI components
To succeed in your role, you should possess the following skills and competencies:
Software engineering
Proven experience delivering AI/GenAI solutions in production environments
Strong backend development skills (Python, Node.js, or C#)
Experience building AI copilots or automations (e.g. for sales/service processes
Exposure to customer data platforms (CDPs)
Experience working with large-scale enterprise integrations
AI / technical capabilities
Hands-on experience with:
DPA and other automation technologies
Agentic AI, including orchestration
Ability to translate technical requirement
