Account Manager

Що робити

• Merchant Onboarding & Handover: Prepare payment flows; maintain updated details on GEOs, currencies, banks, and payment methods; collect KYB documentation and URLs; support pre-launch preparation; and officially take over account management after initial successful traffic.
• Daily Merchant Operations & Support: Handle operational queries, adhere to SLAs, conduct disciplined follow-ups, coordinate responsible internal teams, and keep merchants informed on issue status.
• Payment Metrics Monitoring: Perform daily monitoring of traffic, volume, transaction counts, conversion rates, declines, and anomalies across merchants, GEOs, banks, payment methods, and providers.
• Incident Management: Identify operational issues, gather required details, assign responsible teams, route requests to Support / Tech / FinOps, track resolution timelines, and escalate critical or overdue items.
• Payment Methods & Operational Changes: Manage the onboarding and offboarding of payment methods, banks, GEOs, and URLs; coordinate changes with providers and internal teams; and ensure accurate deployment.