Account Manager
- Джерело:
- djinni.co
Що робити
- Act as the main point of contact and source of truth for assigned clients. Build client relationships, understand their needs, gather feedback, identify risks, and proactively resolve concerns or cooperation issues
- Coordinate communication between clients, developers, recruitment, finance, and internal management.
- Maintain regular communication with developers to understand project status, workload, challenges, and improvement opportunities
- Identify and drive account growth and upsell opportunities and coordinate hiring for existing clients: clarify requirements, open vacancies, monitor recruitment progress, resolve blockers, and organize client interviews
- Manage operational account matters, including vacations, sick leaves, time logs, client reporting, billing information, invoices, and payment follow-ups
Що очікуємо
- 5+ years of relevant experience in IT, including at least 1 recent year as an Account Manager in an outstaffing/outsourcing company
- Upper-Intermediate English or higher, with strong written and verbal communication skills
- Proactive, people-oriented, organized, and results-driven personality
- Strong ownership, problem-solving, and relationship-building skills
- Ability to independently manage multiple clients, priorities, follow-ups, and deadlines
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