Customer Support Specialist (Night shift)

Breeze

Що робити

Deliver top-tier customer support to users through email and various digital communication platforms.
Effectively manage and resolve customer queries and complaints concerning the mobile application and subscription services.
Identify and troubleshoot technical problems associated with the mobile app, escalating them to the appropriate team when needed.
Supply product information, respond to product-related inquiries, and instruct users on utilizing the application most efficiently.
Respond to app reviews, provide solutions, and address concerns to improve user satisfaction.

Demonstrated experience in a customer service role or a similar position, preferably in relation to a mobile application.
Superior verbal and written communication abilities.
Robust understanding of subscription models and the functionalities of mobile applications.
Familiarity with customer service software (Zendesk, Freshdesk, etc.), and tools.
Ability to maintain patience and professionalism in high-stress scenarios.

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