Resolving user incidents: analyzing incoming tickets, live chats, and phone calls, conducting investigations, communicating with users, and fully satisfying their requests. This will take up 60% of your work time;
Collaborating closely with the moderation team, partners, and customers. This will take up 20% of your time;
Updating knowledge bases and continuously improving user communication processes. This will take up 10% of your time;
Preparing reports on user requests. This will take up 10% of your time.