GR8 Tech builds B2B iGaming platforms for operators who play to lead.
We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.
With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.
Our ambition drives us. Our people make it real.
If you’re a challenger in spirit and a champion in action — join us.
Why this role exists: This role exists to turn customers into long-term champions — through a clear lifecycle framework, strong governance, and a team that knows how to win relationships at scale. You’ll own how we onboard, grow, retain, and re-activate accounts — and how we show measurable customer value across the journey.
What you’ll work on: You’ll lead the Account Management function and build a consistent customer lifecycle engine: onboarding → adoption → success tracking → expansion → retention → win-back. Your focus: structure + execution + client trust.
What you’ll drive: Customer lifecycle system — Build and run a customer lifecycle management framework: onboarding, satisfaction measurement, upsell/expansion, retention, win-back. — Document and continuously improve customer journeys, key touchpoints, and success moments. — Introduce account segmentation and resource allocation logic (where we invest time and why).
Programs, policies, and performance — Build onboarding and account development programs that scale across geos and brands. — Define Customer Success/Account Management policies, playbooks, and operating cadence. — Implement satisfaction tools and loyalty initiatives (and make the data actually actionable).
Governance & escalation — Run business reviews and enforce internal SLAs with clear escalation mechanisms. — Be the internal “Voice of Customer” — and translate client reality into product/process priorities.
Revenue & leadership — Define sales targets with leadership; contribute to revenue planning and forecasting. — Drive training, internal collaboration, and executive engagement on key accounts. — Contribute to cross-functional initiatives as part of the broader leadership team.
What makes you a GR8 Fit: Must-have — 3+ years of leadership/management experience in Account Management / Customer Success / Commercial operations. — Strong track record in B2B (iGaming/gambling, IT, telco, finance, business services are relevant). — Proven ability to build lifecycle frameworks and processes — and make teams follow them. — Excellent communication + high EQ: you can handle exec rooms and messy escalations. — Advanced English + Russian. — Calm under pressure, strong execution, and serious attention to detail.
