VIP Team Lead
- Рівень:
- lead
- Джерело:
- djinni.co
Що робити
- Develop and scale VIP operations for online casino projects in the UK market.
- Lead a team of VIP Managers, including task allocation, player portfolio management, KPI tracking and team development.
- Build VIP strategies and player segmentation based on value, deposits, GGR / NGR, LTV and behaviour.
- Develop personalised retention, reactivation and win-back approaches for high-value players.
- Create and optimise individual offers, bonuses, cashback, free spins and loyalty benefits.
Що очікуємо
- 2+ years of relevant experience in VIP / Retention within iGaming.
- Hands-on experience with online casino and high-value players.
- Previous experience as a VIP Team Lead, VIP Lead, Senior VIP Manager, VIP Manager or in a similar role.
- Hands-on experience working with VIP players in the UK market is required.
- Experience managing a VIP team.
Що пропонуємо
- Experience building a VIP function from scratch.
- Experience across other Tier-1 markets.
- Experience working across multiple Gambling projects.
- Experience with CRM automation and personalised VIP communications.
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