VIP Manager
- Джерело:
- djinni.co
Що робити
- Build and maintain strong relationships with VIP players by providing highly personalized service and support
- Communicate with VIP players through multiple channels (calls, chats, email, Telegram, WhatsApp), including outside regular working hours when urgently required
- Retain existing VIP players and reactivate inactive high-value customers
- Monitor player activity, performance metrics, and financial retention indicators to identify growth opportunities and churn risks
- Coordinate and execute retention campaigns, loyalty activities, and personalized engagement initiatives for the VIP segment
Що очікуємо
- 2+ years of experience in iGaming with a focus on VIP / retention / player support
- Strong understanding of VIP player behavior and retention mechanics
- Experience working with CRM systems and VIP segmentation
- Excellent communication and relationship-building skills
- Experience with outbound communication and personalized player engagement
Що пропонуємо
- Opportunity to work with a fast-growing licensed iGaming product
- Direct impact on VIP retention and business growth
- Competitive compensation based on experience and results
- Flexible and dynamic work environment with fast decision-making
- Strong team and performance-driven culture
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