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VIP Customer Support Representative

Джерело:: djinni.co

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Що робити

Provide high-quality and personalized support to VIP users via Live Chat, Tickets, and Messengers.
Handle user requests promptly and follow up on complex cases until they are fully resolved.
Maintain a high level of VIP service, personalizing communication based on users’ needs and history.
Independently resolve non-standard situations and escalate cases requiring involvement from other teams in a timely manner.
Handle multiple requests and communication channels simultaneously while maintaining established quality and response-time standards.

Що очікуємо

At least 1 year of experience in Customer Support / VIP Support, preferably in the iGaming industry.
Experience working across multiple communication channels: Live Chat, Tickets, and Messengers.
Excellent communication skills and the ability to find an individual approach to users.
High level of empathy and the ability to understand users’ needs and mood, adapting the communication style to the situation.
Ability to work in a multitasking environment, effectively prioritize tasks, and handle multiple requests simultaneously.

Що пропонуємо

Flexible work format: fully remote or from our offices in Kyiv or Warsaw.
24 paid vacation days, sick leave, and medical insurance (already available in Ukraine; other locations — in progress).
A team where it’s easy to ask questions, learn, contribute, and be yourself.
Coverage for professional events, training, and certifications.
Team buildings, birthday gifts, and a community that truly cares.

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