VIP Account Manager
- Джерело:
- djinni.co
Що робити
- Portfolio Management: Provide personalized support to approximately 200 VIP clients, monitor their activity daily, identify churn risks, and ensure financial targets are met.
- Premium Service: Proactively communicate with clients, including via phone calls and messaging platforms, respond promptly to requests, resolve sensitive cases efficiently, and strictly adhere to high SLA standards.
- Bonus Management: Select, offer, and apply personalized bonus offers to encourage client activity and improve retention.
- Operational Discipline: Ensure that 100% of all contacts and interactions are documented, commented on, and tagged in the admin panel in accordance with established SOPs.
Що очікуємо
- At least 1 year of experience in the industry.
- English proficiency at B2 level or higher, both written and spoken.
- A results-driven mindset and a strong sense of personal accountability for achieving financial targets.
- Empathy, flexibility, and the ability to build long-term relationships with VIP clients.
- Proactivity, emotional resilience, and the ability to effectively handle complex or escalated situations.
Що пропонуємо
- Strong understanding of client lifecycle, retention, churn, engagement, and customer value metrics.
- Experience conducting calls with clients.
- Hands-on experience with CRM systems and client analytics tools.
- Working Conditions:
- Fully remote.
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