TikTok Shop Affiliate Support Specialist

Що робити

• Manage creator communication across assigned TikTok Shop accounts: respond to messages daily using approved templates, support questions about samples, commissions, challenges, and campaigns, and escalate complex or sensitive cases same day.
• Review and moderate sample request queues: approve creators who meet brand requirements, reject or ignore those who don’t, and keep queues cleared daily.
• Vet creators and content for brand fit, quality, engagement, GMV potential, compliance, and brand safety — flagging anything questionable rather than guessing.
• Run creator outreach and campaign support: send approved outreach messages, support collaboration invites and challenge pushes, track responses, and escalate interested creators.
• Monitor assigned accounts daily for open tasks and queue health, keep everything organized and current, and raise blockers or bandwidth concerns proactively.