Tier 1 Customer Support Specialist (SaaS / Salesforce)
- Джерело:
- djinni.co
Що робити
- Own customer support end-to-end through chat, email, and video calls from first response to resolution.
- Run onboarding sessions for new users.
- Independently troubleshoot and resolve issues before escalating; when escalation is needed, create a clear, well-documented task with context and a proposed direction.
- Maintain and improve the knowledge base and help center so recurring issues get solved faster.
- Spot patterns across tickets and flag them to product/engineering proactively — not just react one ticket at a time.
Що пропонуємо
- Experience with Intercom, Zendesk, Freshdesk, or similar support platforms.
- Experience with Salesforce administration (users, roles, permission sets, basic configuration).
- Background in customer success or onboarding.
- Basic understanding of how integrations/APIs work enough to tell an integration issue from a UI side.
- Familiarity with CRM/ERP/POS systems (conceptual level).
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