Technical Support Team Manager

Що робити

• Lead and develop the technical support team, providing coaching, mentoring, along with managing team productivity and performance;
• Monitor support operations and live chat activity to identify issues, recurring problems, and areas where the team needs support;
• Provide hands-on technical expertise and help resolve complex client, server, infrastructure, and product-related issues;
• Support customer onboarding, technical demonstrations, and complex customer engagements;
• Client interactions: leading pre-sales meetings, presenting the product and answering any and all technical questions from clients, being able to present from a sandbox environment and ready to demonstrate all aspects of the product;