Technical Support Specialist (L1, L2, English B2+)
- Джерело:
- djinni.co
Що робити
- Provide L1/L2 technical support via email, chat, and calls
- Troubleshoot Windows environment issues and basic network connectivity problems
- Perform basic MS SQL checks and validate measurement or system data
- Support configuration and deployment of IoT devices/data loggers following documented procedures
- Collect logs, reproduce issues, and prepare structured escalations for L3 / Engineering teams
Що очікуємо
- Experience in L1/L2 technical support or IT service desk roles
- Basic knowledge of Windows Server environments
- Basic MS SQL knowledge (user-level: queries, validation, data checks)
- Fundamental understanding of network technologies and protocols
- Experience configuring or supporting IoT devices or measurement data loggers (or strong willingness to learn)
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