Technical Support Specialist
- Джерело:
- djinni.co
Що робити
- Client Support During Implementation:
- Collect and assess technical issues from newly signed clients to ensure a smooth and efficient onboarding process;
- Lead troubleshooting meetings and provide real-time technical support via Google Meet, phone calls, and recorded training materials;
- Ensure timely resolution of implementation-related technical issues.
- Technical Support & Client Assistance:
Що очікуємо
- Technical & Industry Experience:
- Experience in the IT industry (client onboarding, technical support, or customer success in a B2B SaaS environment);
- Strong technical troubleshooting skills and the ability to explain complex concepts to non-technical users;
- Familiarity with CRM platforms such as Pipedrive, Jira, Zendesk, or similar systems is preferred.
- Communication & Training Skills:
Що пропонуємо
- Fully remote work;
- Work time from 16:00 to 00:00 (Kyiv time).
- An opportunity to significantly influence the direction of the company;
- Steep learning curve and personal growth opportunities;
- Access to courses and training;
Схожі вакансії
З блогу Trackr
Усі статті →
Знайдено через trackr.help/jobs · Канал: @trackrhelp · Бот для персональних сповіщень: @trackrhelpBot