Technical Support Manager
- Зарплата:
- $1 500 - $3 000 на місяць
- Джерело:
- djinni.co
Що робити
- Own tier-2 escalations end to end. Take what front-line support can't close, investigate it properly and either fix it, work around it, or hand Engineering a ticket they can act on immediately. Target: [90%] of escalations resolved or reproduced within 1 working day.
- nvestigate in the data, not by guesswork. Read logs, trace requests, query the database (read-only SQL), check API responses and reconcile what the app displayed against what was actually recorded. Every escalation you pass on carries a clear reproduction path and evidence.
- Run bank feed and integration failures. Open Banking connections drop, banks change formats, tokens expire, third-party providers have outages. You own diagnosis, the vendor conversation, and the honest message to affected users.
- Triage mobile crashes and releases. Monitor crash and error reporting, spot regressions after a release before the reviews do, and verify fixes on real devices across iOS and Android versions.
- Own billing and store issues. Failed payments, App Store / Google Play subscription problems, duplicate charges, refunds, entitlement mismatches — resolve them and reconcile with Finance.
Що пропонуємо
- Fintech, accounting, payroll or payments background — bank feeds, Open Banking, reconciliation, double entry.
- Mobile support experience: crash reporting, device fragmentation, store release cycles, RevenueCat or similar subscription tooling.
- Scripting for diagnostics or reporting (P
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