Technical Support - L1
- Зарплата:
- $400 - $600 на місяць
- Джерело:
- djinni.co
Що робити
- Handle client tickets escalated from AI Support - perform first-level diagnosis and resolve or escalate with full context.
- Diagnose issues at the first human level: read logs, query the database, analyze tcpdump output.
- Work across all
Що очікуємо
- At Sempico Solutions, we're looking for a proactive and technically curious Technical Support (Escalation Level 1) who is ready to be the first human line of support in the chain: AI → L1 (you) → Support Specialist → CTO.
- You are someone who enjoys digging into new systems, isn't afraid to read logs and documentation, and communicates clearly and calmly — even under pressure.
- Our ideal candidate has:
- Ability to clearly express thoughts in written communication — structured, professional, client-oriented.
- Responsibility, honesty, and punctuality: you close tickets properly, or escalate with full context — you don't leave things hanging.
Що пропонуємо
- Experience in technical or customer support (IT / telecom).
- Basic knowledge of SMS / SMPP / CPaaS.
- Experience with HelpCrunch, Zendesk, Intercom, or similar ticketing systems.
- Basic scripting skills (Bash / Python) for routine tasks.
- Experience with Jira / Trello.
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