Technical Support Engineer
Telesens IT
- Формат:
- повний remote
- Джерело:
- jobs.dou.ua
Що робити
- Handle support requests from enterprise clients, including triage, prioritization, investigation, and resolution within agreed response times.
- Investigate incidents and identify root causes using application logs, monitoring alerts, and database queries.
- Analyze technical issues and provide preliminary findings before escalating complex cases to the development team.
- Administer and maintain applications and related environments.
- Build new application versions and deploy patches, updates, and releases to test and production environments.
Що очікуємо
- Must-Have Skills
- 3+ years of experience in technical support, application support, system administration, or a similar role.
- Good hands-on experience with Linux OS.
- Experience working with MySQL databases, including writing and troubleshooting SQL queries.
- Experience with monitoring and logging tools such as Zabbix and ELK.
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