Technical Support + EMR Operations Specialist
- Джерело:
- djinni.co
Що робити
- Respond to customers through Chatway.
- Operate and manage workflows in the CARE EMR and our internal EMR.
- Review patient statuses, intake forms, lab results, physician approvals, prescriptions, shipments, renewals, and other treatment stages.
- Investigate cases where a patient is stuck or a process was not completed correctly.
- Determine whether an issue is caused by user error, missing information, incorrect configuration, an operational problem, or a system bug.
Що очікуємо
- Previous experience in technical support, SaaS operations, system operations, HealthTech, or another complex operational environment.
- Excellent written English.
- Strong analytical and troubleshooting skills.
- Ability to understand an entire workflow rather than only respond to individual messages.
- Ability to work across several systems at the same time.
Що пропонуємо
- Previous experience with EMR or EHR systems.
- Experience in telehealth, healthcare, or pharmacy operations.
- Experience with Monday.com.
- Manual QA or system testing experience.
- Basic familiarity with APIs, JSON, browser developer tools, or system logs.
Схожі вакансії
З блогу Trackr
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Знайдено через trackr.help/jobs · Канал: @trackrhelp · Бот для персональних сповіщень: @trackrhelpBot