System Administrator
- Джерело:
- djinni.co
Що робити
- Handle day-to-day support requests while meeting a 2-hour SLA during business hours.
- Administer the cloud-based RMM platform, including device monitoring, inventory management, and remote access.
- Maintain the client's security stack, including:
- Antivirus/EDR
- Multi-Factor Authentication (MFA)
Що очікуємо
- Experience as an IT Support Specialist or Systems Administrator supporting small or medium-sized businesses.
- Familiarity with RMM/PSA platforms such as Atera, Syncro, NinjaOne, ConnectWise, Datto RMM, or similar (expert-level knowledge is not required).
- Experience administering Microsoft 365 and Microsoft Entra ID, including MFA, Conditional Access, and basic security configuration.
- Working knowledge of network infrastructure (firewalls, switches) sufficient to maintain existing environments without requiring hardware replacement expertise.
- Basic understanding of cybersecurity best practices for SMB environments, including EDR, backups, phishing protection, and endpoint security.
Що пропонуємо
- Previous experience working for an MSP (Managed Service Provider) or outsourced IT support organization.
- Experience participating in client migrations between IT service providers.
- Basic familiarity with scripting or API-based automation, which will help when collaborating with the CTO on AI-driven workflow improvements.
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