Support / VIP Manager
- Джерело:
- djinni.co
Що робити
- VIP portfolio management and development — building long-term, trusting relationships and serving as the single point of contact for all inquiries;
- Retention and revenue growth (retention & LTV) — developing personalized bonus programs and up-selling/cross-selling products, monitoring GGR/NGR and deposit activity within the portfolio;
- VIP identification and reactivation — analyzing player behavior to identify potential VIPs and re-engage long-inactive clients;
- Compliance and responsible gaming — conducting Source of Funds/AML checks, monitoring for signs of problem gambling, and ensuring adherence to African regulatory requirements;
- Reporting and analytics — preparing regular portfolio performance reports (deposits, retention, satisfaction) for management and sharing insights with the marketing team.
Що пропонуємо
- Stable schedule and remote work;
- Support from Team Lead on various tasks;
- 20 working-days paid annual leave, 5 days paid sick leave, UA national holidays;
- High salary growth potential. Competitive compensation depending on success of your work and your results;
- A unique work environment where you can be a part of creating a new and innovative product.
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