Support Team Lead (iGaming)
- Рівень:
- lead
- Джерело:
- djinni.co
Що робити
- Build, structure, and develop the Customer Support function.
- Manage the Support team, distribute tasks, and monitor team performance and service quality.
- Develop, implement, and continuously improve Customer Support processes.
- Monitor key support metrics, including SLA, response time, CSAT, and other relevant KPIs.
- Analyze customer inquiries and identify opportunities to improve the product and overall customer experience.
Що очікуємо
- Experience in the iGaming industry is a must.
- Proven experience as a Support Lead, Customer Support Team Lead, or in a similar leadership role.
- Hands-on experience managing and developing a customer support team.
- Strong understanding of customer support operations within digital products.
- Experience building and structuring support processes from scratch is a strong advantage.
Що пропонуємо
- Office-based position in Limassol or fully remote.
- Competitive compensation paid in USDT.
- Paid vacation and sick leave.
- Opportunity to join an iGaming product at the pre-launch stage and directly contribute to its development.
- High level of ownership and strategic influence.
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