Support Team Lead
Gismart
- Формат:
- повний remote
- Рівень:
- lead
- Джерело:
- jobs.dou.ua
Що робити
- Daily operations
- Monitor and assign incoming tickets, ensuring proper prioritization
- Promptly detect and report incidents; take ownership of raised issues
- Lead weekly team syncs and product training sessions
- Manage schedules, capacity, extra shifts, and substitutes
Що очікуємо
- Advanced English proficiency (C1—C2) in both writing and speaking
- Strong expertise in Zendesk, including triggers, tags, macros, and SLA settings
- Experience with payment platforms (e.g., PayPal, Stripe)
- Proven track record of managing teams of 5+ support agents, including mentoring, shift and capacity planning, and feedback delivery
- Experience with Google Sheets: building formulas, graphs, and structured data sets
Схожі вакансії
З блогу Trackr
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