Support Automation Manager
Gismart
- Формат:
- повний remote
- Джерело:
- jobs.dou.ua
Що робити
- Daily operations
- Monitor active workflows to ensure consistent performance and stability.
- Detect and address incidents promptly; take ownership of raised issues.
- Perform quality control on AI-generated responses sent through support platforms.
- Monitor automation health, logs, and alerts to proactively identify issues before they impact customers.
Що очікуємо
- Advanced English proficiency (C1—C2), both written and spoken.
- Strong expertise in Zendesk, including triggers, tags, macros, and SLA settings.
- Experience with payment platforms (e.g. PayPal, Stripe).
- Experience developin
Схожі вакансії
З блогу Trackr
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