Senior ServiceNow Consultant (Case Management / CSM / Now Assist / AI)
Digicode, Київ, Полтава, Братислава (Словаччина)
- Рівень:
- senior
- Джерело:
- jobs.dou.ua
Що робити
- Design, configure, and implement ServiceNow Case Management and CSM solutions
- Configure and optimize Now Assist (GenAI) capabilities, including prompt engineering and AI use cases
- Develop workflow automation using Flow Designer, including approval process optimization
- Configure Virtual Agent and conversational AI solutions
- Collaborate with business stakeholders to identify automation opportunities and translate requirements into scalable ServiceNow solutions
Що очікуємо
- 5+ years of hands-on ServiceNow experience
- Strong experience with Customer Service Management (CSM) and/or Case Management
- Experience configuring Now Assist (GenAI), AI prompts, and AI-driven workflows
- Strong knowledge of Flow Designer and workflow automation
- Experience implementing Virtual Agent
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