We're looking for a Senior Product Content Writer to own the end-to-end product content experience. This role goes beyond documentation, combining technical writing, UX content, and AI-driven content creation to help users easily understand complex product capabilities. You'll collaborate closely with Product, UX, Engineering, and AI teams, creating in-product copy, technical documentation, API documentation, release notes, and scalable knowledge resources while driving content quality and consistency across the product.
What You'll Own
Own the end-to-end product content experience across, including in-product content, documentation, and technical content.
Partner closely with Product Managers, Designers, Engineers, Customer Success, and PMM throughout the product development lifecycle.
Align and maintain product content standards, terminology, and voice across the platform.
Translate complex technical capabilities into clear, intuitive, and user-centered experiences.
Continuously improve the quality, structure, and discoverability of product documentation.
Lead the transformation of our content creation process by designing AI-first workflows that enable teams to create, review, and maintain high-quality product content at scale.
Use customer feedback and cross-functional feedback to continuously improve the product content experience.
What We're Looking For
Exceptional English writing and editing skills.
5+ years of experience in Product Content, UX Writing, Technical Writing, or a similar role within a B2B SaaS environment.
Extensive experience creating and maintaining product documentation and technical content.
Experience working with modern documentation platforms and structured authoring.
Strong ability to simplify complex technical concepts into clear, intuitive, user-centered content.
Experience collaborating closely with Product Managers, Designers, Engineers, Customer Success, and other cross-functional stakeholders.
Strong ownership, attention to detail, and the ability to thrive in a fast-paced environment.
Nice to Have
Experience with ITSM, Enterprise SaaS, or Cybersecurity products.
