Senior Escalation Engineer
- Рівень:
- senior
- Джерело:
- djinni.co
Що робити
- Help customers get maximum value from the product
- Collaborate closely with R&D and Customer Support teams to address issues promptly and with high quality
- Identify root causes, find common ground, and deliver solutions
- Work directly with customers on reported issues when required
- Provide quick-response code changes as needed
Що очікуємо
- Minimum 5 years of experience in escalation support or a similar role within a software company
- 2+ years of experience at SaaS or security enterprise companies
- Hands-on knowledge of AI tools (Cursor, Gemini, Claude)
- Strong Windows protocols knowledge: WinRM, Kerberos, GPOs, Active Directory, LDAP
- Customer-first approach with proven experience handling complex, customer-facing escalations
Що пропонуємо
- Network troubleshooting experience, Wireshark/PCAP file analysis
- Background in security companies
Схожі вакансії
З блогу Trackr
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