Senior Customer Experience Expert

ELEKS, Київ, Львів, Івано-Франківськ, Тернопіль, Краків (Польща), Ряшів (Польща), Спліт (Хорватія)

Що робити

Lead CX initiatives and projects in close collaboration with cross-functional teams, from launch through ongoing optimization
Develop and implement omnichannel CX strategies aligned with business goals, keeping experiences consistent and coherent across all touchpoints and channels
Build and run AI-powered workflows that automate and accelerate CX work — synthesizing research, generating personas and scenarios, analyzing journeys, and producing insights — using agentic, spec-driven frameworks (e.g. BMAD, “Superpowers,” or similar) to make those workflows reliable and deterministic rather than ad-hoc
Apply advanced research methods, journey mapping, and predictive analytics to gain deep insight into customer behavior and inform experience improvements
Champion customer-modelling techniques to create detailed personas and scenarios that drive empathy and guide design

You’ve already built reliable agentic AI workflows — this isn’t your first experiment
3+ years designing complex customer experience solutions across multiple touchpoints
Demonstrable experience building multiple reliable agentic AI workflows integrated into your own design and research processes
Experience running practical trainings and facilitating leadership around CX Design
Experience with both large corporate clients and medium-size businesses

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