GR8 Tech builds B2B iGaming platforms for operators who play to lead.
We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.
With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.
Our ambition drives us. Our people make it real.
If you’re a challenger in spirit and a champion in action — join us.
Why this role exists: This role exists to increase customer retention, engagement, and lifetime value through data-driven CRM initiatives. You’ll help us build meaningful customer relationships by designing, optimizing, and scaling personalized CRM campaigns that deliver measurable business impact.
What you’ll drive: CRM Strategy & Customer Retention — Own the execution of CRM initiatives that improve customer retention, engagement, and loyalty. — Develop customer lifecycle journeys for different audiences and behavioral segments. — Identify new retention opportunities using customer insights and business data. — Continuously evolve CRM strategies based on performance, market trends, and customer behavior.
Campaign Execution & Optimization — Build, launch, and manage multi-channel CRM campaigns across email, push, in-app, SMS, and other communication channels. — Design personalized customer experiences using segmentation and behavioral triggers. — Run A/B tests to validate hypotheses and improve campaign effectiveness. — Optimize campaign performance through continuous experimentation and iteration.
Data & Performance — Analyze campaign performance and customer behavior to identify growth opportunities. — Translate complex data into actionable recommendations. — Apply predictive analytics to anticipate customer needs and reduce churn. — Define, monitor, and improve key CRM performance metrics.
Cross-functional Collaboration — Partner with Product, Marketing, Analytics, and Customer Support teams to deliver impactful CRM initiatives. — Align campaign priorities with business objectives and product launches. — Coordinate campaign delivery across multiple stakeholders while ensuring quality and timely execution. — Share insights and recommendations that influence customer engagement strategy.
What makes you a GR8 fit: Must-have — Previous experience as a CRM Manager or in a similar CRM role. — Strong understanding of CRM, customer lifecycle management, and retention strategies. — Experience planning and executing multi-channel CRM campaigns. — Strong analytical mindset with the ability to turn data into business decisions. — Hands-on experience with CRM platforms and campaign management tools. — Excellent stakeholder management and cross-functional collaboration skills. — Strong organizational skills with the ability to manage multiple initiatives simultaneously.
Nice-to-have — Experience working in high-growth digital products or tech companies. — Knowledge of experimentation methodologies and statistical analysis.
Why you’ll love working here: Benefits Cafeteria — annual budget you allocate to: Sports • Medical • Mental health • Home office • Languages.
Work-life & support — Paid maternity/paternity leave + monthly childcare allowance. — 20+ vacation days, unlimited sick leave, emergency time off. — Remote-first + tech support + coworking compensation. — Team events (online/offline/offsite). — Learning culture with internal courses + growth programs.
Our culture & core values: GR8 Tech culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.
FUELLED BY TRUST: we’re open, honest, and have each other’s backs. OWN YOUR GAME: we take initiative and own what we do. ACCE
