About Yanarchy
Yanarchy is an LA-based talent agency that partners with bold, ambitious creators to help them scale their impact. We're not just an agency - we're building an ecosystem of tools and monetization products rooted in real creator-economy expertise.
About the Role
We’re hiring a Senior Client Success Manager to own the day-to-day health of a portfolio of high-value Talents. You will identify risks early, understand what is causing them, and coordinate Traffic, Sales, and Operations to resolve them.
This role is responsible for turning Talent feedback, performance signals, and delivery issues into clear actions: gathering the right people, defining owners and deadlines, following up on execution, and escalating when needed. You will also identify recurring issues and improve the processes behind them.
Your focus is Talent retention, satisfaction, capacity, and consistent content delivery — not simply passing messages between Talent and internal teams.
What You'll Own
Talent Relationship Strategy & Retention
Own the health and retention of an assigned portfolio of Talents, with clear accountability for churn and satisfaction outcomes.
Design and run a proactive check-in cadence that surfaces workload, morale, and capacity issues before they become problems.
Build recovery and re-engagement plans for at-risk Talent, and track execution to close.
Identify and act on early disengagement signals, even when Talent says "all good." Use behavioral patterns, delivery consistency, communication quality, workload, and performance data to assess the real health of the relationship.
Cross-Functional Leadership
Own the cross-functional resolution of Talent-impacting issues. When internal departments’ decisions create risk for Talent satisfaction, performance, capacity, or retention, identify the root cause and drive the resolution.
Convene the appropriate team leads, collect the necessary context and feedback, define a clear action plan with owners and deadlines, and track execution through resolution.
Represent the voice of Talent in internal strategy conversations, balancing growth targets against Talent wellbeing and capacity.
Challenge assumptions and escalate when needed. You are expected to bring a clear recommendation and drive a decision when priorities conflict across departments.
Communication & Operational Excellence
Own how Talent stays informed — company updates, experiments, policy changes, best practices — and set the standard for how that communication is structured and timed.
Set and enforce SLAs for response times and issue resolution across your portfolio.
Drive clean, structured documentation: meeting summaries, decisions, owners, and deadlines tracked in ClickUp.
Content Activation & Delivery
Own the briefing process end-to-end: goal, angle, format, length, deadline, and quality bar, with zero ambiguity for Talent or internal teams.
Track delivery against plan and unblock issues before they become missed deadlines.
Conflict Resolution & Decision-Making
Identify misalignment early and bring data-backed solutions to the table, not just problems.
Facilitate decisions across stakeholders and define fallback plans when things don't go as expected. When an issue is recurring, identify the process failure behind it and initiate improvements to prevent it from happening again.
What You Bring
4+ years in Client Success, Talent/Creator Management, or a senior Personal Assistance/Executive Support role, with direct ownership of relationship outcomes.
Fluent, polished English (written and spoken) with a strong command of US business communication norms — you know how to set expectations and hold a hard conversation without damaging trust.
A track record of independently managing complex escalations across multiple teams: diagnosing root causes, aligning stakeholders, driving decisions, and holding owners accountable for execution.
Sharp prioritization and struc
