Senior Agentic Business Analyst (4140)

Ciklum

Що робити

Conduct Process Discovery: Partner with human agents to shadow workflows, conduct detailed process walkthroughs, and map end-to-end “as-is” processes across 50+ operational areas
Evaluate & Classify Opportunities: Assess candidate processes against structured criteria to qualify and categorise them for Robotic Process Automation (RPA), Intelligent Document Processing (IDP), or Agentic AI (Azure specific)
Calculate ROI & Prioritise: Develop business cases and cost-benefit analyses to build a high-value automation roadmap
Draft Documentation: Author comprehensive Process Definition Documents (PDDs)that translate business requirements into clear specifications for developers
Design Human-in-the-Loop Workflows: Architect “to-be” processes that eliminate operational bottlenecks and create seamless handoffs between automation tools and human agents for exception handling

Experience in Automation Delivery: 3–5+ years of experience as a Business Analyst, Solution Architect, or Process Consultant specifically focused on RPA (e.g., UiPath, Automation Anywhere, Power Automate) and AI/ML integrations (e.g., OCR, IDP, LLMs, Azure)
Process Modelling Mastery: Advanced proficiency in process mapping methodologies (BPMN 2.0) and tools like Lucidchart, Visio, or ARIS
Analytical & ROI Modelling Skills: Strong data-gathering and analytical skills to quantify process volumes, exception rates, potential time savings, and financial return on investment
Stakeholder & Front-Line Engagement: Proven ability to work directly with operational agents, translating hands-on feedback and edge cases into precise technical requirements
Agile/SDLC Experience: Solid understanding of Agile frameworks, managing automation backlogs, writing user stories, and defining acceptance criteria