Retention Team Lead
- Рівень:
- lead
- Джерело:
- djinni.co
Що робити
- Lead, develop, and scale the CRM team through hiring, coaching, and performance management;
- Translate CRM strategy into actionable plans, priorities, and team objectives;
- Own CRM backlog, campaign execution processes, and delivery quality standards;
- Drive CRM business performance across revenue, retention, churn, and LTV metrics;
- Identify growth opportunities, optimize CRM economics, and present results to stakeholders;
Що очікуємо
- 3+ years of CRM experience in online casino/iGaming, including team leadership;
- Strong understanding of retention, lifecycle marketing, segmentation, and CRM analytics;
- Proven experience managing CRM campaigns, processes, and cross-functional initiatives;
- Data-driven mindset with the ability to prioritize based on business impact;
- Excellent leadership, communication, and stakeholder management skills.
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