Product Technical Support Engineer (Middle/Senior)

Що робити

• Provide L2/L3 technical support for customer-reported issues related to the product and infrastructure;
• Investigate, troubleshoot, and resolve technical incidents involving Windows, AD, networking, and cloud environments;
• Perform initial triage of incoming support requests via live chat/email and prioritize based on severity and impact;
• Collect and document all necessary technical details and reproduce issues where possible;
• Escalate complex issues to the development team with complete and structured technical reports;