We are looking for an experienced MS Dynamics Architect to join our team. As an integral part of our MS CRM practice, you will collaborate with cross-functional teams — business analysts, developers, and key stakeholders — to design, implement, and optimize Microsoft Dynamics 365 Customer Engagement (CRM) / Power Apps solutions. You’ll play a pivotal role in assessing client needs, configuring CRM systems, and ensuring successful adoption and continued system effectiveness.
How you’ll make an impact:
Analyze project requirements and plan the implementation and delivery according to scope, deadline, and budget;
Analyze product design and functionality, describe business processes and customer requirements;
Create design, system, user, and procedural documentation;
Configure and customize Dynamics 365 CRM applications, including entities, forms, views, workflows, business process flows, and dashboards;
Leverage Power Platform components (Power Apps, Power Automate) to enhance CRM functionality and automate business processes;
Run client workshops on business processes, business requirements, and system design;
Architect solutions on a functional and technical level that will deliver high-quality results to meet the client’s needs and use the features and functions correctly and effectively;
Help the Sales team in pre-sales activities, respond to requests for proposals and invitations to tenders, and prepare and present demonstrations;
Drive improvements forward for Microsoft Dynamics (CRM) installations using manufacturing best practices;
Help plan and implement integrations of Microsoft Dynamics (CRM) with custom-built solutions; plan builds, releases, upgrades, and merging of patches;
Review technical solutions, help troubleshoot production issues, and suggest fixes;
Collaborate with system administrators and the IT team in planning, design, implementation, and testing of new and existing database configurations, as well as application updates;
Work with team members, including developers, architects, and other consultants, to share knowledge and best practices;
Coordinate and contribute to end-user training, and assist in developer training on creating new database objects for application development.
What makes you a great fit:
5+ years of hands-on experience with Microsoft Dynamics 365, with at least 3 years focused on the Customer Engagement / CRM apps (Sales, Customer Service, Customer Insights, Field Service, or Contact Center);
Proven track record architecting and leading end-to-end D365 CE implementations, including greenfield rollouts and complex migrations from legacy CRM (Dynamics CRM on-prem, Salesforce, Siebel, etc.);
Deep expertise in Dataverse: data modeling, security roles and business units, environment strategy, ALM with Managed Solutions and Power Platform Pipelines;
Strong command of the Power Platform: model-driven and canvas Power Apps, Power Automate, Power Pages, PCF controls, and Copilot Studio;
Practical experience with D365 CE extensibility: plug-ins, custom APIs, JavaScript form scripting, business rules, business process flows;
Working knowledge of Customer Insights (Journeys and Data) — segmentation, journeys, unified customer profile, data ingestion;
Solid understanding of Azure services relevant to CRM solutions (Service Bus, Functions, Logic Apps, API Management, Key Vault, Application Insights) and integration patterns (REST, OData, Dataverse Web API, Kafka, event-driven);
Familiarity with Microsoft Copilot for Sales / Service and how to embed generative AI capabilities into CE workflows;
Excellent client communication, stakeholder management, workshop facilitation, and documentation skills. Fluent English; additional languages a plus.
What we offer you as a CTzen:
We call ourselves CTzens — a combination of the company’s name and the word “citizen.” This concept reflects who we are as coworkers and as people. Join our team and enjoy the perks that come with it:
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