Middle Technical Support Specialist (SaaS)
- Рівень:
- middle
- Джерело:
- djinni.co
Що робити
- Provide technical support for the WorkTime platform (email, chat)
- Investigate and resolve technical issues related to:
- Web application behavior
- System configurations
- Integrations and APIs
Що очікуємо
- 2+ years of experience in Technical Support / Product Support / L2–L3 Support in a SaaS environment
- Strong understanding of how web-based systems work
- Hands-on experience with:
- REST APIs (requests, responses, authentication)
- HTML/CSS (basic level for troubleshooting)
Що пропонуємо
- Experience with B2B SaaS products
- Familiarity with monitoring/analytics or employee productivity tools
- Understanding of GDPR, data privacy, or security best practices
- Experience collaborating directly with engineering teams
Схожі вакансії
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