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Medical & Platform Success Manager

INCH.Health
Формат:
повний remote
Джерело:
jobs.dou.ua
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Rolevance.AI is scaling, and every new pilot client needs someone whose background in the pharma industry lets them speak the client’s language and represent our product with credibility. We’re looking for that person: the medical face of the company for our clients, and the team’s go-to expert on the pharma world.

Who we are

Rolevance.AI is part of the INCH Health ecosystem: an AI platform that trains and coaches reps, MSLs, and KAMs through roleplay simulations with realistic HCP avatars. We have some of the strongest avatars on the market, a proprietary visit-effectiveness scoring system, and integations with Veeva, Salesforce, and IQVIA. Please, check out our webpage rolevance.ai

What success looks like

A year in, you’re confidently running up to ten concurrent pilots without losing quality. Your medical judgment shapes the evaluation logic behind our simulations. And you know client onboarding so well that you keep making it faster and clearer.

What you’ll own

Run through platform scenarios daily and turn what you learn into concrete product improvements

Serve as the team’s medical expert and contribute to the evaluation logic behind our simulations

Own the success of new client onboarding and keep improving the process

Support up to 10 concurrent pilots, helping clients work through operational questions without dropping quality

Maintain and update the knowledge base covering our products

Systematically collect and escalate product feedback from clients and the team. Own HubSpot Service results.

Keep clients and the team on the same page, across countries and cultures

Must-have

Background in pharma or medicine: medical rep, trainer, regional manager, field force manager, or KAM

English at C1 level — daily communication with clients and the team

Comfort using AI tools, and speed in picking up new ones

Proactive, self-directed, comfortable making decisions without hourly oversight

Nice to have

Experience training medical reps

Location

Fully remote.

Interview process

Part of the interview process may be conducted in English.

How to apply

i.utrysko@inch.health

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