L2 Customer Support Manager
- Джерело:
- djinni.co
Що робити
- Managing incoming requests from customers and colleagues from other departments.
- Issues escalation to the relevant departments for further investigation and their execution monitoring.
- Assisting customers with integration-related inquiries (API, plugins).
- Preparing data exports from the database per other departments requests.
- Preparing reports for the customers according to the request.
Що очікуємо
- Upper-Intermediate/Advanced English level.
- Minimum 2 years of technical support experience.
- Experience working with databases and READ only queries.
- REST API knowledge.
- Ability to adapt to and manage changes effectively.
Що пропонуємо
- Previous experience in fintech.
- What you will get with us
- Team-oriented and encouraging work environment.
- Career development opportunity.
- Paid vacation & sick leaves.
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