Junior Customer Support Specialist (with Salesforce)
TechMagic
- Місто:
- Львів
- Рівень:
- junior
- Джерело:
- jobs.dou.ua
Що робити
- Act as the first point of contact for hotel teams, corporate departments and partners on helpdesk requests across multiple hotel and residential applications and systems;
- Manage a high-volume request queue: categorise each request, then resolve it yourself or escalate it to the right team. Typical requests include, but are not limited to:
- user access and login problems;
- permission issues;
- reporting requests;
Що очікуємо
- At least 1 year of experience in customer support, hospitality or another customer-facing role;
- Ability to learn new business applications quickly and adapt fast;
- Comfortable working in a fast-moving and constantly changing environment;
- Very good written and spoken communication skills, and the ability to explain a problem clearly;
- A problem-solving, solution-focused mindset and confidence to make decisions independently;
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