IT Service Desk Agent
- Джерело:
- djinni.co
Що робити
- Provide first-line IT support remotely to End Users across 25 CEE territories through tickets, chat, and hotline.
- Raise, update, monitor, and resolve tickets throughout their lifecycle using the ITSM tool.
- Categorize and prioritize incidents and service requests.
- Communicate incident/request resolution progress with end users effectively via remote channels.
- Serve as the initial point of contact for authorized end users via chat, tickets, or hotline, initiating the Incident Management process.
Що очікуємо
- Technical training or 1-2 years related experience in desktop hardware/software support.
- Proven ability to provide effective remote IT support via tickets, chat, and hotline.
- Strong interpersonal, organizational, and troubleshooting skills.
- Ability to work effectively as part of a remote, distributed team.
- Familiarity with ITIL methodologies.
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