IT Help Desk Delivery Manager
- Джерело:
- djinni.co
Що робити
- Manage the end-to-end delivery of IT Help Desk services across European markets;
- Coordinate distributed L1/L2 support teams and ensure effective cooperation with L3 and other technical teams;
- Ensure compliance with agreed SLAs, KPIs, quality standards, and contractual commitments;
- Monitor response and resolution time, backlog, first contact resolution, CSAT, productivity, and service availability;
- Act as the main contact and escalation point for clients and internal teams;
Що очікуємо
- At least 3 years of experience as a Delivery Manager, Service Delivery Manager, Project or Operations Manager, or in a similar role;
- Experience managing IT Help Desk, Service Desk, technical support, or IT outsourcing operations;
- Experience managing distributed or multicultural teams;
- Experience with ServiceNow, Jira Service Management, Zendesk, Freshservice, or similar platforms;
- Strong client management, communication, and negotiation skills;
Що пропонуємо
- A key role in developing international IT Help Desk operations across Europe;
- Cooperation with European clients and multicultural teams;
- Opportunities to launch and scale new services and locations;
- Professional development within an international company;
- Competitive compensation and a performance-based bonus;
Схожі вакансії
З блогу Trackr
Усі статті →
Знайдено через trackr.help/jobs · Канал: @trackrhelp · Бот для персональних сповіщень: @trackrhelpBot