Head of Service Desk
Atlaslive
- Формат:
- повний remote
- Рівень:
- lead
- Джерело:
- jobs.dou.ua
Що робити
- Audit the existing Service Desk team, processes, areas of responsibility, and
- service quality.
- Define and implement the optimal structure for the Service Desk function.
- Build and improve Incident Management, Problem Management, and escalation
- processes, ensuring effective collaboration with Product, Engineering, QA, Infrastructure, and Payments teams.
Що очікуємо
- Experience managing a Service Desk, Technical Support, NOC, or another
- operational function within a 24/7 product environment.
- Hands-on experience building a function from scratch or leading its significant
- transformation.
- Strong understanding of Incident Management, Problem Management, SLAs, KPIs,
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