Forward Deployed Engineer (AI/Browser Automations for Insurance domain)

Що робити

Client Onboarding & Integrations: Guide clients through workflow setups, analyze their business processes, and troubleshoot integration bottlenecks (transitioning from async ticket analysis to leading live customer calls).
AI Agent Optimization & Prompting: Daily monitoring of agent performance, identifying edge cases, and engineering/adjusting prompts to improve output accuracy.
Script & Locator Troubleshooting: Review, debug, and manually adjust agent-generated Playwright automation scripts when complex dynamic web elements or DOM changes occur.
Codebase Maintenance: Contribute to maintaining JavaScript-based core modules and supporting integration tools (~20–30% of total workload).
Feedback Loop: Act as the technical bridge between customer workflows and product development to drive platform improvements.

Communication: C1 / Fluent English with confident verbal presentation skills and comfort leading live video calls with US/EU clients.
AI & LLM Proficiency: Strong hands-on experience with LLMs, practical prompt engineering, and AI tools for debugging and automating workflows.
Web Fundamentals: Solid understanding of the DOM tree, dynamic web elements, XPath, and CSS selectors.
Technical Skills: Practical ability to read, understand, and debug JavaScript / TypeScript code.
Time Flexibility: Ability to comfortably handle team and client calls during late afternoon/evening hours (up to 20:00–21:00 Kyiv time).

Hands-on experience with browser automation frameworks (Playwright).
Background in QA Automation, Solutions Engineering, Technical Support (Tier 3), or Technical Customer Success.
Familiarity with LLM function calling, structured outputs, or agentic workflows.